GET by U: UK Wedding Photographers Driven Bankrupt by Angry Customers

23 April, 2012

UK Wedding Photographers Driven Bankrupt by Angry Customers

[News] UK Wedding Photographers Driven Bankrupt by Angry Customers

This is a situation that seems to be getting more and more common. A couple in the United Kingdom were so upset by the atrocious images they received from their wedding photographer that they demanded a refund. Unfortunately Westgate Photography went out of business. The photographers had charged a paltry £750 (about $1200 USD), and the bride and groom obviously overpaid.
To me, the problem here is less that Westgate Photography (owned by Ian McCloskey and Nikki Carter) shot the wedding, but more that couple hired them thinking they would get an amazingly documented wedding. The price point is far too low, and the couple likely did no research into what kind of results they were to expect from the now bankrupt business. The bride and groom asked for a refund, but unfortunately the photographers went out of business and were only able to pay back half their investment. McCloskey said that “They were the first couple we had a complaint from. If I could have paid all the money back I would’ve.
They weren’t happy with the images and neither were we. We did all we could to try and make it right. We ended up with terrible photos and put our hands up to that and we have attempted to pay them back as much money as we can but unfortunately we are going bankrupt.” McCloskey added that they had set up the business “at the wrong time” and had decided to call it a day to ensure the same thing didn’t happen to anyone else.
He said one of their cameras broke and rather than give the couple half the number of pictures they offered them all of them. Yay.
Below are some examples of the photos from the wedding. Full story and More Photos: [DailyMail]